Refund Policy

It is  imperative that you read carefully all details described on our website before placing your order. Make sure that all images,  spellings of names or any other customization that needs to be engraved or placed on items are correct as well as the color, dimensions and any other details regarding your order.

Our refund policy begins from the date your item is delivered to you.

The following reasons are covered by FULL COVERAGE Return/Exchange Policy:

If paint is chipping, Crystals fall off, Broken chain, etc, please notify us immediately via e-mails and you will receive either a refund of your purchase or an exchange within 30 days. (We will only exchange the item(s) for the same product, or for item(s) or equal or lesser value.)

If we have sent the wrong order or item(s), you received any broken items, or the personalized info is different from that which you provided to YOONIQUE Gifts.com, or the quality of the products you received is defective, please notify us immediately via email and you will receive either a refund of your purchase or an exchange within 30 days.

Cancellation policy:

Once your order has been submitted we will immediately begin production on the personalized items. If you would like to cancel or change your purchase, it is free within 12 hours of making the order. Please note that on all canceled or changed orders after the period of 12 hours placing the order for your personalized items,  a 50% restocking fee will be retained by us.

Please note that no items can be cancel or changed once they are shipped.

The following reasons are NOT covered by our 30 days return policy, and we are not liable for these issues: 
 

- Items which have been resized, updated and/or repaired do not qualify.
- Products are exposed to corrosive substances, or chemicals. Exposure to harsh chemicals can alter that appearance of your YOONIQUE Gifts product. These chemicals include, but are not limited to, Liquid Silver Polish, - - Pools, Hot Tubs, and Spas. Oxidized silver are easily damaged.

​- Products are damaged by misuse, mishandling, or poor maintenance.
- Silver pieces are given detail by oxidation, overtime, they may appear black. To remove this, please clean with the silver polishing cloth to return its original look.
- Any orders received longer than 30 days from the date they have been delivered.
- Items which have been used and damaged within 30 days from delivered date.


Return Service Procedure:

To request a return, please contact our customer service .We will follow up with you via email with instructions. If you require assistance, please email us at orders@yooniquegifts.com. If it is a quality issue, please provide a order# and attach clear photos of the items that represent the issue.

Upon acceptance of your return, a refund will be issued to the original form of payment. Any promotional gifts must also be returned with your returned item.

The returned item should be kept in its original condition in which you received them in.

Please contact customer service for the return address

YOONIQUE Gifts.com reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page. If you have any inquiries regarding cancellations or any of our other policies please Contact our Customer Service Representatives.

For further information, you can contact us.

Email: info@yooniquegifts.com